Frequently Asked Questions

1. How can I get large items home?

Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers (or will refer you to) a home delivery service if you prefer. Home delivery is not included in the product price.

2. Why are items sometimes out of stock?

Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.

3. What if I want to have the products assembled?

IKEA products are generally easy to assemble and require no special tools. If you prefer, most IKEA stores can refer you to a reputable, reasonably priced assembly company that can come to your home to assemble and install our products.

4. Can I return items?

IKEA store always offer a generous return policy. Ask for assistance at your store for details. Please do not forget the receipt and the original packaging.

5. Complaints?

If you have any complaints about our products or services please contact your store and we will be happy to solve the problem.